Privacy Policy

This Privacy Policy describes how RoomsPlusMore, operated by CANUSA REI Ventures Ltd. (“RoomsPlusMore,” “we,” “us,” or “our”), collects, uses, and shares information in connection with our property-management and housing website and application.

By using RoomsPlusMore, you acknowledge this Privacy Policy. If you do not agree, please do not use the service.

Your use of RoomsPlusMore is also subject to our Terms & Conditions.

1. Information We Collect

The information we collect depends on how you use RoomsPlusMore. It may include:

• Name and account information, including email address, password (stored in hashed form), profile photo, and profile description
• Telephone or mobile numbers, including numbers provided on applications, bookings, service listings, or related contact fields
• Housing, property, unit, portfolio, and occupancy information
• Rental and housing application information you submit, which may include household details, employment and landlord references, emergency contacts, government or tax identification numbers, and other application answers
• Payment and transaction-related information, such as amounts, payment status, payment method type, and processor identifiers (see Payment Information below)
• Maintenance requests, work-order details, messages, discussion posts, feedback, and other communications
• Documents, images, and other files you or authorized users voluntarily upload
• Technical information reasonably collected when you use the website, such as session data, cookies needed to operate the site, and similar log or diagnostic information
• Address and location details you provide, which may be geocoded so listings and maps can be shown

We do not collect information you do not provide except where it is generated automatically by ordinary use of the website (for example, session cookies) or created as part of operating a feature you use.

2. How We Use Information

We use information to:

• Provide, operate, and administer RoomsPlusMore services
• Manage housing and rental applications, bookings, and tenancy-related workflows
• Support property and occupancy administration for authorized owners, managers, and tenants
• Communicate about applications, bookings, rent, payments, maintenance, property matters, and account activity
• Send requested or operational email and SMS notifications
• Help with security, fraud prevention, troubleshooting, and legal or compliance obligations
• Improve the service, including reliability and user experience

3. SMS / Text Messaging

If you provide a mobile number, RoomsPlusMore, operated by CANUSA REI Ventures Ltd., may use it to send transactional or operational SMS messages related to RoomsPlusMore services. Examples include application updates, appointment or showing information, account notifications, rent or payment notices, maintenance communications, and other property or tenancy-related communications.

Message frequency varies. Message and data rates may apply.

Where supported, you may reply STOP to opt out of SMS messages and reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes. Mobile phone information will not be sold or shared with third parties for their own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Mobile numbers and SMS information may be processed by communications service providers solely as necessary to provide messaging services. Those providers, including messaging providers such as Brevo, may process telephone numbers and message data only as necessary to send communications on our behalf. We do not share SMS consent with Brevo or other providers for their own marketing or promotional purposes.

4. Service Providers

RoomsPlusMore uses third-party service providers to operate the platform. Depending on the features in use, this may include providers of:

• Hosting and infrastructure
• Email delivery (including Brevo)
• SMS communications (including Brevo)
• Payment processing (including Stripe)
• Mapping or geocoding
• Security and other technical services

Information may be provided to these companies only as reasonably necessary to perform services on our behalf, subject to applicable requirements. We do not publish API keys, vendor account details, or internal configuration on this page.

5. Payment Information

Online payments may be processed by Stripe. Card and bank details are entered in Stripe’s payment forms. RoomsPlusMore does not store complete payment-card numbers. We may store related transaction records needed to operate the service, such as amounts, payment status, payment method type, and Stripe identifiers.

6. Information Sharing

We do not sell personal information. We may disclose information in the following circumstances:

• To service providers that help us operate RoomsPlusMore, as described above
• To property owners, managers, and other authorized users when needed to provide the housing or property-management features you use (for example, application, booking, payment, or maintenance workflows)
• When required by law, court order, or regulatory request
• To protect rights, safety, and security, and to prevent or investigate fraud or misuse
• In connection with a merger, acquisition, financing, or other business transfer, if applicable

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot promise absolute security.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, and ordinary business requirements. Retention can vary based on the type of information and how the service is used.

9. User Choices and Rights

You may contact RoomsPlusMore about your personal information and communication preferences, subject to applicable law. Account holders can also use in-product settings where available, such as notification preferences.

For SMS, reply STOP to opt out where supported, or HELP for assistance where supported, as described in the SMS / Text Messaging section above.

10. Children’s Privacy

RoomsPlusMore is a housing and property-management service intended for adults involved in renting, applying for, or managing housing. It is not directed to children. We do not knowingly collect personal information from children for the purpose of offering this service to them. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of RoomsPlusMore after an update means you should review the revised policy.

12. Contact

For privacy questions, contact RoomsPlusMore using the Feedback option on the website or by email at support@roomsplusmore.com.

If you have an account, you may also reach us through the communications features available after you sign in.